I don't work for Virgin Media. Turn on your TV and get connected. I have received my quick start-up kit. Need to contact Virgin Media Customer. Entertain me; Broadband Deals. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. We have tried plugging it into the only box we found it would fit but no luck. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. See where this Helpful Answer was posted. I have booked a technician but I don't know if i have to inform the. Vonage 2nd line. That looks like a Sky dish cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It is likely you will be waiting a few days. Browse Virgin Media Virgin Media Community. Any help much appreciated, could a mod please help? 0 Kudos Reply. The second socket is in the study and I need a wired connection here. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. - 5201249. I can only find the TV socket. We're here to help. on 21-08-2023 20:36. I got a self setup broadband kit but have no Virgin media wall plug. The only wall boxes are old NTL boxes with TV and FM connections. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. i received an installation kit for my broadband but my property. Managing Your Account - Cable. . Either way. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. We also don’t have an Ethernet point only an old BT outreach 5C box. Learn more. I make the order with Quick Install, but I don’t have any wall socket in my house. TV box - 15 mins. Vonage 2nd line. Plug into the Virgin Media wall socket. Will an engineer h. Stay safe online. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Sorry to hear you don't have a VM wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. There are two empty wall sockets but the cable doesn’t fit into either. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. I'm a Very Insightful Person, I'm here to share knowledge. Give the pre-installs team a call on 0800 052 1734. Well I can't seem to find anything like that and the closest thing I can find is a. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Tudor. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. ThanksThe box and cables may have been removed by the previous occupiers. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. I'm a Very Insightful Person, I'm. Then push the connector VM have provided over the screw thread. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If it is a loose cable only, you will need one of these to connect the Quickstart cable. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. RedTomato said: I removed my Virgin cable about a month ago. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Sometimes you'll just have a wire coming in rather than a wall socket. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just joined. No virgin media wall socket mattz1106. on 27-01-2023 17:22. The cable fits in the socket shown in the image attached. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Plug the cables into the hub. . Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Virgin Media: TiVo® service. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Unscrew the white cable with the black collar. Manage Your Account. Phone. Mobile Your Account. No, any cables within the house can be touched as much as the householder wants to touch them. Learn more. Stream from Virgin Media. Virgin Media Community. The first thing is to start making alternative arrangements for your internet connectivity. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. on 17-09-2022 22:50. Should I cancel and request an engineer to install. There is a cable on the right of the box coming from the outside. Flag for a moderator; on 20-07-2023 13:38. My Virgin Media App. The wall socket I have within my home does not appear to be working. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. There should be a wall mounted box somewhere inside that has an F socket on it. No virgin media wall socket; Options. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Joining in 143 Views. Actually it is not a box it is just a cover to cover up the splitter behind it. It is really quite simple. Account - Mobile. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Vonage 2nd line. Get the Hub ready by connecting the wires. Or call and get a manned install if you really want a wall socket installed. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Back a step. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Re: No wall socket. Phone line - 5 mins. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. 24-03-2021 05:06 PM. The wall socket is - 5109379. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. on 30-12-2022 13:41. 1 ACCEPTED SOLUTION. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . We would like to show you a description here but the site won’t allow us. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. First picture is telephone socket which is now not used. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. I was never asked if I had a wall box. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No, the ethernet cable is for a wired device if you have one. Have I helped? Click Mark as Helpful Answer or use Kudos. I'm due to have Virgin Media installed next weekend with both TV & broadband services. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Please help. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. The internal wall boxes are mostly oblong. I'm very sorry to hear about the non wall socket. on 17-12-2022 10:39. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Broadband and phone deals. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. There should be a screw F socket on the bottom where the cable is now just pushed onto. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. He was going door to door. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Can I order an engineer please. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. VM BB TV Landline. 68K; 345; 502; Alex_RM. Follow these steps to install your virgin Media Broadband, TV and Phone service. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Bits and bytes. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. You need a small spanner to remove this. We have the quickstart pack but sadly cannot get broadband set up and working. However, I do not have any of the specified wall sockets available. Thanks to everyone who replied to my question about removing old telephone boxes and wire. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). But I have no Virgin Media Wall socket in my house. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Thanks23/04/17 - 06:45 #6. Kit arrived today…no wall box so unable to install. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. VM BB TV Landline. You have at least tested the ringing capacitor issue in the diagnostic process. The hub got delivered on time as promised. No vm wall socket. - 5250024 Don’t have virgin media wall socket. if not a technician will install one. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Other times you will find an unbranded connection point on the wall. Re: No Virgin media wall socket. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hello sophieboulter1. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Will an engineer h. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Virgin Mobile. . I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. New Install Assistance. Thanks . We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. 0 Kudos. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Broadband Deals. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Learn more. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media don’t do any Fibre connections to inside the house. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). The large Eurobell wall box is where you would connect. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. #1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Stream from Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . Joining in. Internet connectivity is one of the most. You need to go outside and locate the brown or grey omnibox on the wall. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. They will charge £99 for a relocation. Account - Cable. It should be free of charge. That is a rooftop aerial outlet for Freeview TV. It probably goes into another room in the house. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Thank you. Virgin Mobile. We have a virgin media wall socket with an ethernet port in the. Account - Cable. #12. Virgin Media don’t do any Fibre connections to inside the house. Sorry to hear of the install delay caused by the wall. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Manage Your Account. Managing Your Account - Cable. - 5411444. I'm here to share knowledge, I don't work for Virgin Media. Broadband. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. RedTomato said: I removed my Virgin cable about a month ago. Manage Your Account. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Mark as New. . Don’t plug the power cable into a plug socket yet. Failing this. We can certainly get an engineer visit booked for you to come and install. All forum topics; Previous topic; Next topic; 1 REPLY 1. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Connect the new TV box. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Security matters. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. These enter my house via an air brick/vent very close to. Options. How do I book an engineer to come out - 5345632. we're glad you're. B&Q are running low on these however. Broadband wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Browse Virgin Media Virgin Media Community. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. there is brown box outside but the cables are not coming in . Get the Hub ready by connecting the wires. Jan 14, 2022. Whichever is the most suitable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media; Shop; Help; Virgin. Step 3 - Label the box – a letter came with the. My Virgin Media App. But I have actually managed to get through to the technical team over chat. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Plug into the wall socket. I recently applied and received the delivery for a virgin package of tv broadband. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Also there will be an external, often brown, omnibox. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. I have also checked outside and there is no box either on my property or on my boundary wall. Account - Mobile. If you have been given a Quickstart pack,. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. When I proceeded to set up my Hub 3 I quickly realised that. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Post Reply Preview Exit. Tudor. Forum Team Options. Learn more. The wall socket is currently in the living room and I need it moved to another room. I am so sorry to hear that you seem to be missing a wall socket in the home. I have looked everywhere but can't seem to find one. The OUT terminal from the Technetix isolator has a terminator cap on it. Tudor. Phone. Virgin Phone Switchover. i opted for the self install, however on inspection we - 5180915. Broadband deals. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I don't have a virgin media wall socket and this is stressing me out. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Quickstart is the quickest and easiest way to setup our services. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just joined. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I’m annoyed as I have been sent the DIY set up box and I. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). on 18-05-2022 19:55. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Mobile. VM BB TV Landline. Options. Wall socket issue in QuickStart, set up and connections Friday; Top. We have the quickstart pack but sadly cannot get broadband set up and working. There must have been a previous installation or you would not have been offered a self install. Virgin Media; My Virgin Media;. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Forum Team Options. Try the automated service status number 0800 561 0061 to check for any faults in your area. . 0. Options. It may just be a loose cable rather than a socket. Thank you. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. AnthonyRaw1986. Mobile Your Account. 14-08-2023 16:02 - edited 14-08-2023 16:05. I have virgin media 1ghz. I don't think you have understood the problem! 1. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. com email address to different Virgin account. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Account - Mobile. Options. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. A Ti-Vo was installed in one of the upstairs bedrooms. Options. Forum; Apps. It probably goes into another room in the house. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. on 08-01-2023 20:46. Whichever is the most suitable. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Next, connect the power cable. Chatter and natter.